Career Opportunity

Responsibilities:

• Pro-Active to existing customer and best effort to customers termination

• Conduct welcome call to new connected customer to brief on billing cycle & payment, value added service & feature, and how to get support.

• Prepare full account development plan in order to identify all aspects of customers business in terms of revenue, requirements, opportunities, risk, etc.

• Call visit to existing customers and site visit to find out the customers’ satisfaction on ONLINE’s and offer a solution if needed.

• Get list few months alert before customer due contract end to review on service package compare to current market price by offer loyalty upgrade by quarterly.

• Dealing with customer through call, face to face who wish to terminate service either during or contract expired.

• Investigate the complaint and cooperate with Technical Support Team to offer the appropriate solution for problem customers

• To create / maintain excellent relationships with customers and with the specified persons and be able to tailor pitch the product according to their specifications.

• Comply with Sales process and mechanism of the company to ensure Business Professionalism &Integrity.

• Escalate customer requests for special privileges to manager for approval on a case to case basis.

• Perform other tasks assigned by line manager

Requirements :

• BBA or other qualifications or specialized / skills / knowledge

• Strong knowledge of customer behavior and sale and marketing

• Strong team work and friendly

• Good interpersonal and communication skills

• Passion for sales and willing to work hard

• Good command of English or Chinese is an advantage.

• Computer literacy (Microsoft Office), internet and e-mail

• English and Khmer language

Responsibilities :

• Daily cash collection

• Write collection report

• Deliver documents direct to customer

• Other task assigned by supervisor

Requirements :

• Student in year 3 or fresh graduated in the field of Accounting or relevant.

• Be honest and trustful.

• English Communication Skill.

• Basic Office work, Computer knowledge.

• Work hard, Respectful, Responsibility.

• Be patient and flexible.

• Be able to work under pressure.

Responsibilities:

• Introduce company products and services to customers.

• Handle customer’s complaints, queries and requests.

• Key in data into billing system.

• Process application for accounts.

• Receive payment and keep record.

• Other tasks as assigned by Manager.

Requirements :

• Female, age 20-25 years old

• Degree of Business Administration/ Sales & Marketing or equivalent

• At least 01 working experience in customer service role or equivalent

• Good command of English or Chinese is an advantage for position base in Phnom Penh

• Strong team work

• Friendly and service minded

• Computer skills (word, Excel, Email...)

Responsibilities :

• Lead all projects and close sales.

• Manage sales activities and develop sales strategies and business plans in order to meet sales target, achieve KPI, maintain or increase revenue and analyze the operation cost of sales team.

• Lead and manage sales team with personal development plans, product knowledge training, capacity building, team motivation and counseling and result oriented.

• Work with marketing team to design marketing campaign, advertising, sales promotion program.

• Monitor sales performance, prepare sales report and do sales forecast.

• Assist sales personnel in dealing with customers on big projects

• Coordinate with technical teams, partners and suppliers in order to roll out projects.

• Other tasks assigned by direct manager.

Requirements :

• Good knowledge of IT

• Knowledge of power system is plus

• Good sales skill with experience

• Some basic concept of marketing is plus

• High responsibility and commitment

• Hard working and can work under pressure

• Good communication and presentation skill

Responsibilities :

• Fiber optic laying

• Onsite and run the fiber optic into customer building

• Trouble shooting of cable fiber optic to the home use

• Check cable problems

• Inspect fiber optic & splice optic

• Others task assigned by superior

Requirements :

• Diploma/Associate degree in relevant field

• At least 2 years experiences in related field

• Understand the type of EDC Pole that could laying fiber optic

• Strong interpersonal skill

• Team work spirit

• Be able to work under pressure and travel to provinces

Responsibilities :

• Investigate Fiber Optic Cable and Splice Optic

• Maintenance and Fix Connection at home user

• Troubleshooting of Fiber Optic Cable

• Be able to travel to other province when user has problem

• Check all cable have problem and fix connection that down

• Give the solution for customer when install Optic cable already

• Prepare maintenance report to team leader

Requirements :

• Bachelor degree of information technology or related field is required

• At least 2 years working experience in Fiber Optic Cable, Splice Optic and Fix

• Strong team working skill and good in English communication skill is plus

• Strong interpersonal skills and ability to work under pressure

• Friendly honest responsible and team work spirit

Responsibilities :

• Monitor all ATL (Above The Line) and BTL (Below The Line) function

• Analyze the marketing include competitors and customers

• Implement marketing strategies and campaigns

• Monitor and arrange the TVC to be place in the TV and Radio

• Monitor and arrange the Artwork to be place, newspaper and magazine

• Monitor and manage all OOH

• Monitor the e‐marketing (ONLINE Ads) via website, news website and facebook

• Manage the production of marketing materials (Leaflets, poster, flyers, i‐stand, x‐stand)

• Manage the production of premium and merchandising items (T‐shirt, polo shirt, notebook, pen, parasol)

• Arrange for the effective distribution of marketing materials

• Others task assigned by superior

Requirements :

• Bachelor/Master in related field

• Age range 20 up

• At least 2 years experiences in relevant field

• Knowledge of marketing & branding

• Good negotiation/communication skill

• Ability to solve problems

• Hard working

• Able to work under pressure

Responsibilities :

• Network design, planning, testing, implementation and assistance in the maintain, configure and install layer 2&3 core (Backbone) network, layer 2&3 distribute network and layer 2 Access network base on VLAN, Spanning Tree & Rapid Spanning Tree, OSPF, BGP and Access-Control-List in many infrastructure like Ethernet over Wifi, Ethernet over cable, Ethernet Over E1, E1 and STM1 in multi-vendor like Cisco, Redback, Mikrotik, alvarion, Zhone paradyne, Raisecom, Rad Telecom and Ubiquiti Network.

• Maintain and configure tacac+ , radius, nagios, cacti, mail & DNS Servers

• Analyzing system logs and identifying issue with Cisco router, Cisco switch and servers

• Performing backups

• Answering technical queries for support center, support and deal with often VIP team

• Supprt Sakes Engineers

• Work closed with IT-Billing Manager to support all queries from DMC

• Deal with some special customers

• Coordinate with network equipment vendors to ensure current hardware and software feature

• Responsibilities for documenting the configuration of the system

• Troubleshooting any reported problems

• System performance tuning

• Ensuring that the network infrastructure is up and running

• Design and configure VPN solution with VIP Team

• Handle recall team to support other related team to solve the problem

• Other duties will be assigned by network management

Requirements :

• Good knowledge in network, Cisco (CCNA &CCNP)

• Experienced in related field at least 3 years

• Good manner in interpersonal communication

• Willing to learn new thing.

Responsibilities :

• Receive, direct, and answer phone call

• Guest welcoming and directing

• Provide word processing and secretarial support

• Assist in planning and preparing meeting

• Assist supervisor by performing the assigned task

Requirements :

• Female from 20-25 years old

• Fresh graduated or 4th year student in hospitality/relevant field

• Related experience at least 1 year in related field

• English is required

• Computer skill, Microsoft office (word, excel, ppt, outlook)

• Dynamic skill, good communication, and interpersonal

• Flexible, keen to learn new things

Responsibilities :

• Promote and sell the products and services (Internet, VoIP, and Solution etc) and look for potential customers in order to close sales

• Control and sell prepaid card (iTop and OTL)

• Commit to meet the sales target and KPI

• Advise customers on getting service upgrade or how to use best the services bought

• Describe and explain products and services to customer

• Prepare quotation for customer

• Provide sales service to customers

• Assist during promotional activities: manning road shows and exhibition shows

Requirements :

• Male or Female, age 22-30 years old and above

• Bachelor Degree of Business, Sales & Marketing, IT or relevant qualification

• At least 01 year working experience in sales and marketing, technical sales or any related field

• Strong knowledge of customer behavior and sale and marketing

• Strong team work and friendly

• Good interpersonal and communication skills

• Passion for sale and willing to work hard

• Good command of English or Chinese is an advantage for the position based in Phnom Penh

• Computer literacy (Microsoft Office), internet and e-mail

Responsibilities :

• Prepare daily, weekly and monthly report

• Prepare and process all internal documents from Sales and Technical Team to related department.

• Work with solution partners ( hotel, apartment etc) and process document/forms

• Manage stock and prepare stock report.

• Other task assigned by manager

Requirements :

• Knowledge in office administration

• Report writing

• Stock management

• Good interpersonal and communication

• Friendly, honest and hard working

• Able to work under pressure and strong commitment

• Good command in English

• Knowledge in Ms. Office, internet and email.

• Fast learning and willing to learn new thing

Responsibilities :

• Promote and sell the product and service of the company (Network Solution, Security Camera Solution, VoIP Solution, Software and Hardware Solution, Internet Solution etc and Maintenance Service).

• Find prospect customer (phone call, site visit and use other communication material or Other activities)

• Work with solution partners ( hotel, apartment etc) and process document/form

• Manage sales activities and work closely with customer to close sales.

• Other taste assigned by team leader or manager.

Requirements :

• Good in professional sales skill

• Good communication and presentation skill

• Knowledge in IT or related fill is an advantage

• Good interpersonal and communication

• Friendly, honest and hard working

• Able to work under pressure and strong commitment

• Good command in English

• Computer knowledge of Ms. Office, internet and email

• Fast learning and willing to learn new things

Responsibilities :

• Assist technical team in running network cable (UTP, coaxial, optical fiber….etc)

• Assist technical team in troubleshooting network issues for customers

• Install network equipment, security camera..etc

• Configure network devices (routers, switch, WiFi access points…etc)

• Setup/ configure security camera (CCTV, IP Camera, DVR, NVR)

• Other tasks assigned by team leader or manager

Requirements :

• Basic concept in networking, network cabling, camera security, Wifi equipment.

• Basic knowledge in network equipment and configuration (SOHO Routers, Mikrotik, TP-Link…..etc)

• Basic knowledge in Windows installation, software installation, anti-virus, fixing Windows/ software error

• Experience in network cabling, security camera (CCTV, IP Camera) Window software is an advantage

• Pursuing or fresh graduate in IT or related field

• Honest, hard working, self learning, fast learning, willing to learn new things

• Good interpersonal and communication skill

• Able to work under pressure

Responsibilities :

• Lock and unlock IP base customer

• Hold and unhold IP base customer

• Preparing Vlan, IP address for customer.

• Downgrade and upgrade the bandwidth of IP base customer

• Terminating TC and CMT phone line.

• Verifying TC and Camintel monthly invoice to make sure it correctly.

• Verifying SCA report

• Assist to request and return the equipment to/from stock for existing customer

• Leading CPE removal team

• Monitoring the subscriber bandwidth

• Handle and coordinate new connection and problem solving of customer at AEON

• Handle problem solving and logical process of new corporate customer connection such as banking and enterprise business

• Configure and arrange networking devices for corporate customer

• Escalating the issue to manager

• Completing other task assigned by manager

Requirements :

• Degree in IT/Computer Sciences

• Certificate of Cisco or any equivalent

• With at least 3 years experience in ISP industry, 1 year in supervisory skill

• Strong knowledge of network

• Team Oriented and Passionate about work

• Excellent oral and written English and Khmer Communication

• Good analysis skill

• Good leadership

Responsibilities :

• On phone, on site and remote support to customer mainly related to internet service

• Assist troubleshoot networks, internet connectivity in the customer site or the company

• Provide recommendation and suggestion to customer

• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment

• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.

• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)

• Keep track in ticket system

• Maintain customer relationship

Requirements :

• Bachelor degree of information technology or related field is required.

• Technical knowledge and skills in setting up network and connectivity infrastructures and e-mail

• Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router and Switch are advantage

• Certify CCNA is a plus

• Good English communication skills is a plus

• Loyalty, honesty, patient work, positive aptitude

• Can work well under pressure

Responsibilities :

• Research and develop new products and services

• Maintain and update the existing software of products and services

• Support the concerned departments in solving the customer’s problem

• Other tasks assigned by Manager

Requirements :

• Male or Female, age 22-30 years old above

• Bachelor Degree of IT/Computer Science in the field of programming or web design

• At least two years working experience in relevant job

• Have knowledge and skills in HTML/CSS, JavaScript, PHP, XML/XSL, PL/SQL, CodeIgnitor, Cakephp, Design Pattern (MVC, MVP, MVVM), MySQL, MS SQL

• Understand the Content Management System (CMS) such as Joomla or Wordpress

• Computer skills in Microsoft Office (Word, Excel, PowerPoint etc)

• Be able to perform multi tasks

• Strong interpersonal skills and ability to work under pressure

• Friendly, honest, responsible, and teamwork spirit

• Good command of English both written and spoken

Application Information

Interested candidates should send their CV with cover letter and a recent photo to HR & Administration Department.

Address: Phnom Penh: # 60, Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh.

Battambang: #85, St. 01, Sangkat Svay Poa, Battambang.

Sihanouk: No. 240AB, Ekareach (St.), Sangkat 2, Sihanouk City, Preah Sihanouk Province, Cambodia

Siem Reap: #129, St. Charles De Gaulles, Sangkat Svay Dangkum, Siem Reap

Email: jobs@cogetel.com.kh
Tel: (+855) 16 30 78 78 (Working Hour)
 
Closing Date
31 December 2016, 5:30pm
 
Noted
Only short-listed candidates will be notified for interview. Received applications will not be returned.
 
Priority for the early applicants!