1. Major Duties:
   • Provide support to end-users on billing system (invoicing system) or other applications.
   • Prepare and continuously improve internal processes to ensure the best support to end users in timely manner.
   • Work with cross-functional teams to define problems and convert into requirements to engineers and developers.
   • Continuously check applications performance and report immediately to team for any issue.
   • Prepare necessary trainings for end-users/teams on new applications or features releases.
   • Responsible for supervising, managing and motivating the Billing and Application Support team.
   • Implement the quality assurance processes.

Job Requirement

2+ years in supporting end users on applications.
Experience in any billing or invoicing system is a plus.
Experience in leading a team is a plus.
Knowledge of basic programming is a plus
Bachelor Degree
Experience working in various fields is a plus.
Excellent analytical and problem-solving skills.
Strong leadership and people management skills.
Proven communication, interpersonal and analytical skills