MAIN RESPONSIBILITIES:

1. Serve as the lead point of contact for all customer account management matters

2. Build and maintain strong, long-lasting client relationships

3. Call Visit – all customer types

4. Site Visit – all customer types

5. Deal direct with all type of existing customers VIP, SME and Home

• Customer request termination
• Change plan upgrade and downgrade
• Convince customer to make prepayment as much as we can
• Price concern / Bidding / Price review / Promotion
• Agreement (SLA) / Contract renewal
• Loyalty upgrade speed process
• Move account from Online to IH / from IH to Online
• Migration / C location
• Testing speed
• Change service plan from PPPoE to IP Port / from IP Port to PPPoE
• Backup link
• Equipment / CPE…….etc.
• IP Static / China
• Re-Activate
• Compensation request
• Technical concern – Assist and pass to TS for checking as soon as possible

KEY CONTACTS/ RELATIONSHIPS

Internal Department

• Customers
• Technical Support
• Installation and Maintenance
• IT Billing
• Core Network
• Sale
• Solution

Inter-department and External Company

• CR
• CSV
• Support Centre

JOB REQUIREMENTS (Knowledge, Skills, Experiences)

1. Knowledge and Education

• Bachelor Degree

2. Experience

• Experience 1 year
• Problem Solving/Analysis
• Organizational Skills

3. Job Skills

• Communication Proficiency
• Customer/Client Focus

4. Language Competency

• Khmer
• English
• Chinese