Customer Relations Supervisor

x1
Phnom Penh

Responsibilities:
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to VIP Customers.
• Provides daily leadership to CR team to meet customer expectation.
• Assists the HoD with daily operation to development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/ recognition programs.
• Make sure that the team does its best to meet customer’s needs by giving helpful tips on products, price making recommendations on how to resolve customer issues.
• Taking complaints and facilitating to the appropriate team.
• Control All Case in own zone and delegate to team members.
• Process and deal with customer terminate, Change Plan , Renew contract , Change Service( PPPoE to IP base or from IP base to PPPoE ) , internet, email, backup, virtual domain.
• Contact to customer and get some customer’s requirement
• Get customer history detail from sale and key account
• Get Customer graph from Technical
• Deal and offer to Customer flexible by case
Requirements:
• Bachelor Degree of Sales and Marketing
• 2 years ‘experiences
• Good English, Chinese is a plus
• Communication Proficiency
• Customer/Client Focus.
• Leadership.
• Organizational Skills.
• Performance Management.
• Problem Solving/Analysis.

Application Information

Interested candidates should send their CV with leter and a recent photo to HR & Administration Department.

Address: Phnom Penh: # 60, Monivong Blvd, Sangkat Wat Phnom, Khan Doun Penh, Phnom Penh
Email: jobs@cogetel.com.kh
Tel: (+855) 081 78 78 15 / 092 555 010 / 081 676 755 (Working Hour)

Closing Date:
31 August 2021

Note
Only short-listed candidates will be notified for inerview.

Priority for the early applicants!

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