Technical Support Engineer

Phnom Penh

Duties and Responsibilities:


  • Support customer on phone, Email, Instant messenger and site visit in regularly time
  • Acknowledge Nagios alert and inform customer
  • Support customer walk in front office.
  • Provide hotline, collect customer list, map and network diagram.
  • Add monitor alert and monitor bandwidth
  • Monthly maintenance customer’s connection
  • Escalate critical case happens with customer to key assigned or team leader immediately
  • Follow instructions assigned by team leader
  • Work other tasks assigned by TSL
  • Prepare daily report and submit to team leader


Job Requirement and Specifications

  • Experience in analysis, implementation and evaluation of IT, Technical Support, Solution, and Products Development
  • Three Years plus experience in a Technical Support role
  • Proven experience in managing a service and support focused team culture
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Creative thinking, Team work
  • Strong technical background, previous experience with process improvement
  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution Good written and verbal communication
  • Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals.
  • The ability to work well in a team, the ability to priorities your workload
  • A strong customer focus, attention to de
Application Information

Interested candidates should send their CV with leter and a recent photo to HR & Administration Department.

Address: Phnom Penh: Lot #44, Techo Hun Sen Blvd, Village Toul Roka 3, Sangkat Chak Angreu Krom, Hun Sen Blvd, Phnom Penh
Tel: (+855) 081 78 78 15 / 016 67 22 67 (Working Hour)

Closing Date:
30 November 2023

Only short-listed candidates will be notified for inerview.

Priority for the early applicants!

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