Technical Support Engineer
x3
Phnom Penh
Duties and Responsibilities:
- Support customer on phone, Email, Instant messenger and site visit in regularly time
- Acknowledge Nagios alert and inform customer
- Support customer walk in front office.
- Provide hotline, collect customer list, map and network diagram.
- Add monitor alert and monitor bandwidth
- Monthly maintenance customer’s connection
- Escalate critical case happens with customer to key assigned or team leader immediately
- Follow instructions assigned by team leader
- Work other tasks assigned by TSL
- Prepare daily report and submit to team leader
Job Requirement and Specifications
- Experience in analysis, implementation and evaluation of IT, Technical Support, Solution, and Products Development
- Three Years plus experience in a Technical Support role
- Proven experience in managing a service and support focused team culture
- Sound understanding of computer systems (hardware/software), networks etc.
- Creative thinking, Team work
- Strong technical background, previous experience with process improvement
- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution Good written and verbal communication
- Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals.
- The ability to work well in a team, the ability to priorities your workload
- A strong customer focus, attention to de
Application Information
Interested candidates should send their CV with leter and a recent photo to HR & Administration Department.
Address: Phnom Penh: Lot #44, Techo Hun Sen Blvd, Village Toul Roka 3, Sangkat Chak Angreu Krom, Hun Sen Blvd, Phnom Penh Email: jobs@cogetel.com.kh Tel: (+855) 081 78 78 15 / 016 67 22 67 (Working Hour)
Closing Date: 31 December 2024
Note Only short-listed candidates will be notified for inerview.
Priority for the early applicants!