Support Engineer

PP, Bavet, SR, SHV

On phone, on site and remote support to customer mainly related to internet service
Assist troubleshoot networks, internet connectivity in the customer site or the company
Provide recommendation and suggestion to customer
Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router
with wireless and related equipment
Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
Keep track in ticket system
Maintain customer relationship

Bachelor degree of information technology or related field is required.
Technical knowledge and skills in setting up network and connectivity infrastructures and e-mail
Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router and Switch are advantage
Certified CCNA is a plus
Good English communication skills is a plus
Loyalty, honesty, patient work, positive attitude
Can work well under pressure